Delivery And Shipping

Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

Do you ship internationally?

Yes, we offer worldwide shipping!

How long does shipping normally take?

For US orders
Standard Shipping: 7-10 business days

For non-US orders
Standard Shipping: about 10-15 business days

Delivery time is not guaranteed for Standard Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

How can I check my order status?

You will receive a email with the tracking information. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your Kickcap will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and engaged periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.

Import Taxes & Duties

Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.